* Building Communities of Practice, Knowledge Management for Dummies, If Only We Knew What We
Know, The Learning Organization are grweat sources of information on managing and using your employees' knowledge.
* Changing Minds, Influence, and The Tipping Point provide valuable psychological and social-psychological
insights.
* The New Rational Manager describes Porblem Analysis, Situation Analysis, Decision Making, and Potential Problem/Potential
Opportunity Analysis; easy-to-learn tools for planning, and problem solving. The authors' consulting firm teaches
the tools in a workshop.
* Breakthrough Thinking for Nonprofits and Sustaining Innovation offer some lessons on creativity
and innovation for government agencies and nonprofits.
* Diffusion of Innovations describes the innovation process and should prove useful, if long,
resource to anyone with an idea, technology, or process to promote.
